This web site and the related web sites contained herein (collectively, the “Site”) make
available information on hotels, resorts, and other transient stay facilities (each a “Property”)
owned, managed or franchised by the Indian Hotels Company Limited and/or its subsidiaries and affiliates
(collectively, “IHCL”), and other travel‐related or consumer goods and services. The Site,
and the services of each of its modules, is offered exclusively by IHCL and/or its various third party
providers and distributors.
The terms and conditions set out below (“Conditions”) apply to your use of the Site
including the use of the information services offered on the Site.
In accessing, using, viewing, transmitting, caching or storing this Site or any of its services,
functions, materials, or contents, you shall be deemed to have agreed to each and all the Conditions and
notices in this Site without modification. Further, you agree to be bound by these Conditions so please
carefully read this section before proceeding. If you do not accept these Conditions, you must refrain
from using the Site. These Conditions must be read in conjunction with any other applicable terms and
conditions governing the use of the Site.
The Site makes available information relating to hotels and resorts owned or managed by the Indian
Hotels Company Limited, a company constituted under the laws of India, and its subsidiaries, controlled
entities, affiliates and related parties belonging to IHCL or being operated or managed by IHCL.
The Site contains the name, trade and service marks, logos, devices of “Taj” “Taj
Hotels, Resorts and Palaces” and “St. James’ Court, A Taj Hotel” and other
valuable trade and service marks owned by IHCL or licensed to IHCL to distinguish its services and
products (collectively referred to as “IHCL Intellectual Property”). IHCL Intellectual
Property is protected from copying and simulation under national and international laws and may not be
reproduced, copied or otherwise used in any manner whatsoever, on any material whether tangible or
intangible, without the express prior written permission and consent of IHCL. Without limitation, you
must not use any of the said trade or service marks, either alone or in conjunction or combination or
variation with other trade and service marks, logos and devices:
In or as the whole or part of your own trade marks;
In connection with activities, products or services which are not undertaken or provided by IHCL;
In a manner which may be confusing, misleading or deceptive; or
In a manner that disparages IHCL or its information, products or services (including the Site).
Nothing contained on the Site should be construed as granting, by implication, estoppels, or otherwise,
any license or right to use any of the trademarks without the written permission of IHCL or such other
party that may own the trademarks.
The Site, including each of its modules, is the copyrighted property of IHCL and/or its various third
party providers and distributors. The information, text, graphics, images, photographs, videos, sounds,
links and all other information and software published or otherwise contained in the Site (“Information”)
are either owned exclusively by IHCL or licensed by IHCL and except as specifically provided in these
Conditions may not be copied, distributed, displayed, reproduced or transmitted, in any form or by any
means whether electronic, mechanical, photocopying, recording, or otherwise, without the prior written
approval of IHCL.
Without limitation you may not, without such approval from IHCL, create derivative works from any part
of the Site or commercialise any Information, products or services obtained from any part of the Site.
Information procured from a third party may be the subject of copyright owned by that third party.
Unauthorized use of the Site and/or the materials contained on the Site may violate applicable
copyright, trademark or other intellectual property laws or other laws. You must retain all copyright
and trademark notices, including any other proprietary notices, contained in the materials. The use of
such materials on any other web site or in any environment of networked computers is strictly
The Site is for your personal non‐commercial use and the Information may be downloaded or printed by you
solely for that purpose. You may only use the Site if you are at least 18 (eighteen) years of age and
can enter into binding contracts (the Site is not available for use by minors). You are responsible for
maintaining the secrecy of your passwords, login and account information. You will be financially
accountable for all uses of the Site by you and anyone using your password and login information. The
right to use the Information is a license only, not a transfer of title, and is subject to the following
The information may not be used for any commercial purpose or public display, performance, sale or
No copyright or other proprietary notices may be removed:
The information may not be transferred to another person;
Software may not be interfered with in any manner;
Every person downloading, reproducing or otherwise using the Information must prevent any unauthorized
copying of the Information;
You will only use the information for lawful purposes and in accordance with these Conditions.
In addition, you agree that you will not use robot, spider, other automatic device, or manual process to
monitor or copy our web pages or the content contained herein, without the prior written consent of IHCL
(such content is deemed given for standard search engine technology employed by internet search web
sites to direct internet users to the Site).
IHCL strives to ensure that the information is accurate and reliable. You accept that all Information
provided on the Site or any other material accessed through the Site including via any Linked Wed Site
(refer Condition 8) is general information and is not in the nature of advice.
You also accept that all of the Information is provided on an “as is” basis and to the
extent permitted by law, is provided without any warranty, representation or condition of any kind
whether express, implied, statutory or otherwise. You assume all responsibility and risk for your use of
or reliance upon Information and the Site or any other material accessed through the Site including via
any Linked Web Site.
Whilst IHCL seeks to ensure that the Information is reliable and accurate, errors and omissions may
occur and therefore, to the extent permitted by law, IHCL does not make or give any representation or
warranty (express or implied) of any kind as to any matter relating to the Site and any Linked Web Site,
including without limitation, as to merchantability, non infringement of intellectual property rights or
fitness for purpose.
In particular IHCL does not warrant that:
The Information or any other material accessed through the Site including via any Linked Web Site is
reliable, accurate or complete including, without limitation, information relating to prices and
Your access to Information or any other material accessed through the Site including via any Linked Web
Site will be uninterrupted, timely or secure.
IHCL is not liable for any loss (direct or indirect) resulting from any action taken or reliance made by
you on the Information or any other material accessed through the Site including via any Linked Web
Site. You should make your own inquiries and seek independent professional advice before acting or
relying on any such information or material.
IHCL may from time to time update, modify or add to the Information, including these Conditions and
absolutely reserves the right to make such changes without any obligation to notify past, current or
prospective users of the Site. Unless otherwise specified to the contrary all new Information shall be
subject to these Conditions.
IHCL does not guarantee that the Site will operate continuously or without interruption or be error
free. IHCL may suspend or discontinue any aspect of the Site at any time without being liable for any
direct or indirect loss as a result of such action.
In no event shall IHCL be responsible for any direct, indirect, special, incidental or consequential
loss or damage, however arising and whether in contract, tort or otherwise, which you may suffer in
connection with or arising out of:
Your use of the Site or any Linked Web Site; or
Your use of or reliance on Information or any other material accessed through the Site including via any
Linked Web Site including without limitation, loss or damage by way of loss of profits, loss of business
opportunity, business interruption or loss of information.
These Conditions do not purport to exclude liability arising by any applicable law if, and to the
extent, such liability cannot be lawfully excluded, however, to the extent permitted by law, all
warranties, terms or conditions which would otherwise be implied into these Conditions are hereby
Where applicable law implies any warranty, term or condition, and that law prohibits exclusion or
modification of any such warranty, term or condition, then the liability of IHCL shall include liability
for any breach of such warranty, term or condition but, to the extent permitted by law, the remedy for
such breach will be limited as follows:
If the breach related to services the remedy will be limited to the supply of the services again or
payment of the cost of having the services supplied again; and
If the breach related to products and the products can be repaired the remedy will be limited to repair
of such products or payment of the costs of having the products repaired, but otherwise, replacement of
the products or the supply of equivalent products or payment of the cost of replacing the products or of
acquiring equivalent products.
The limitation of liability applies whether the alleged liability is based on contract, tort,
negligence, strict liability or any other basis even if we have been advised of the possibility of such
If you are dissatisfied with the use of the Site, or any of the products, services, members, suppliers
and/ or buyer offered in connection therewith or associated TERMS & CONDITIONS therewith, as the
case may be, your sole and exclusive remedy shall be to discontinue use of the Site.
You must ensure that your access to and your use of the Site is not illegal or prohibited by laws which
apply to you.
You must take your own precautions that the process which you employ for accessing the Site does not
expose you to the risk of virus, corrupted data, worms, other instructions or design that would erase
data or programming or cause the Site or any equipment or system to become inoperable or incapable of
being used in the full manner for which it was designed, or be subjected to malicious computer code,
computer program routine or process or other forms of interference which may damage your computer
system. Without limitation, you are responsible for ensuring that your computer system meets all
relevant technical specifications necessary to use the Site and is compatible with the Site. For the
removal of doubt, IHCL does not accept responsibility for any interference or damage to your computer
system which arises in connection with your use of the Site or any Linked Web Site.
IHCL does not guarantee or warrant that any material available for downloading from the Site or any
Linked Web Site will be free from any virus, infection or other condition which has contaminating or
destructive properties. You are responsible for taking sufficient precautions and checks to satisfy your
own particular requirements for accuracy of data input and output.
You must ensure that any information which you provide to IHCL is accurate and complete and does not
contain any virus, malicious computer code, computer program routine or process or other form of
interference which may damage the computer system of IHCL or the Information or which may detrimentally
interfere with or surreptitiously intercept or expropriate any IHCL system, data or information.
The Site may contain links to other web sites (“Linked Web Sites”). Those links are provided
for convenience only. IHCL provides such links solely as a convenience to you and for information
purposes only. IHCL has not reviewed all of the information on these other websites.
You acknowledge and agree that IHCL does not have any control over the content or availability of Linked
Web Sites and accepts no responsibility for the content, privacy practices or any other aspect of Linked
Web Sites. TERMS & CONDITIONS
Links with Linked Web Sites should not be construed as an endorsement, approval or recommendation by
IHCL of the owners or operators of those Linked Web Sites, or of any information, graphics, materials,
products or services referred to or contained on those Linked Web Sites, unless and then only to the
extent expressly stipulated to the contrary. If you decide to access the Linked Web Sites, you do so at
your own risk.
The reservations feature of the Site is provided solely to assist customers in determining the
availability of travel related services and products and to make legitimate reservations and for no
You warrant that you are at least 18 years of age, possess the legal authority to enter into the legal
agreement constituted by your acceptance of these Conditions and to use the Site in accordance with such
Conditions. You agree to supervise all usage by minors of this Site under your name or account. You also
warrant that all information supplied by you or members of your household in using this Site is true and
accurate and without limitation, or any false or fraudulent reservations.
You agree to be financially responsible for your use of the Site including without limitation for all
reservations made by you or on your account for you, whether authorized by you or not. For any
reservations or other services for which fees may be charged you agree to abide by the terms or
conditions of supply including without limitation payment of all moneys due under such terms or
The Site contains details of hotel charges and room rates (including any available special offers) for
hotels and resorts owned or managed by IHCL.
Hotel reservation terms and conditions of booking are set out on the Site and payment will be in
accordance with the procedure set out in such terms and conditions.
You agree that you will make only legitimate reservations in good faith for use by you and your invited
guests only, and not for other purposes, including without limitation, reselling, impermissibly
assigning or posting on third party web sites or making speculative, false or fraudulent reservations,
or any reservation in anticipation of demand.
No contract will subsist between you and IHCL or any of its affiliates in respect of any services or
products offered through the Site unless and until IHCL accepts your order by e‐mail or automated
confirmation through the Site confirming that it has accepted your reservation, booking or order and any
such contract shall be deemed to incorporate the hotel reservation terms and conditions of booking. Any
other relevant terms and conditions relating to particular services or products are set out in the Site.
TERMS & CONDITIONS
You undertake that all details you provide to in connection with any services or products which may be
offered by IHCL on the Site (including hotel room reservations) will be correct and, where applicable,
the credit card which you use is your own and that there are sufficient funds to cover the cost of any
services or products which you wish to purchase. IHCL reserves the right to obtain validation of your
credit card details before providing you with any services or products.
If you breach any of these Conditions your license to use the Site will terminate immediately without
the necessity of any notice being given to you.
Otherwise access to the Site may be terminated at any time by IHCL without notice.
The provisions of these Conditions excluding, limiting and disclaiming the liability of IHCL will
nevertheless survive any such termination.
You agree to indemnify and defend and hold us and our subsidiaries, affiliates, officers, directors,
agents and employees harmless from any claim or demand, made by any third party due to or arising out of
your breach of this agreement or the documents it incorporates by reference, or your violation of any
law or the rights of a third party. IHCL’s failure to act with respect to a breach by you or
others does not waive its right to act with respect to subsequent or similar breaches.
With respect to all communications made to IHCL on or through the Site including, without limitation,
feedback, questions, comments and suggestions (the “Communications”): (a) no right of
confidentiality shall apply to the Communications and IHCL shall have no obligation to protect the
Communications from disclosure; (b) IHCL shall be free to reproduce, use, disclose and distribute the
Communications to others; and (c) IHCL shall be free to use any ideas, concepts, know‐how or techniques
contained in the Communications for any purpose whatsoever, including, without limitation, the
development, production and marketing of products and services that incorporate such information.
IHCL does not accept any liability for any failure by IHCL to comply with these Conditions where such
failure is due to circumstances beyond its reasonable control.
If IHCL waives any rights available to it under these Conditions on one occasion, this does not mean
that those rights will automatically be waived on any other occasion.
If any of these Conditions are invalid, unenforceable or illegal for any reason, the remaining
Conditions shall nevertheless continue in full force.
You are completely responsible for all charges, fees, duties, taxes and assessments arising out of the
use of the Site.
IHCL respects the privacy of the users of this Site. Your use of the Site is subject to IHCL Privacy
the Site. By using our site, you consent to your personal information being processed as set out in our