Frequently Asked Questions

Check-in is from 3:00 PM and check-out is by 12:00 noon.

Early check-in and late check-out may be arranged upon request, subject to availability and additional charges.

Yes, our reception and guest services team are available 24 hours a day.

Cancellation policies vary depending on the rate booked. Please refer to your reservation for full details.

Guests must be 18 years or older to check in.

Additional charges may apply depending on services and rate plans selected.

Valid credit card details are required at the time of booking to secure and guarantee your room, dining, or spa reservations.

No, pets are not permitted, except for registered service animals.

Yes, luggage storage is available for guests.

Yes, our concierge team is available to assist with personalised arrangements and recommendations.

Yes, packages can be received with prior notice to the hotel.

Yes, laundry and dry cleaning services are available.

There is no on-site parking at the hotel; however, valet parking is available and guests may use nearby public car park facilities, conveniently located within walking distance.

Nearby public parking facilities operate on a chargeable basis, with rates set by the respective car park provider.

Yes - we may arrange valet parking, where your vehicle is parked in the nearest car park facilities for a charge of £55 for up to 4 hours or £75 for overnight parking (up to 24 consecutive hours).

EV charging is not available on-site; however, nearby public charging points are available.

Yes - private airport transfers can be arranged through our concierge team.

Yes, taxis and rideshare services are readily available at all times.

Our hotel offers 24-hour security, CCTV monitoring and controlled access for guest safety.

Our hotel is entirely non-smoking, with designated outdoor smoking areas provided.

No, we do not charge a standard mandatory resort or facility fee, though non-resident guests must purchase a Day Spa pass for £100 per person or book a treatment of 120 mins and above to access the wet areas and fitness facilities.